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Job Description

Job Title Medical Customer Service Rep - P08
Requirement ID 29707
Begin Date 12/05/2008
Duration Until Filled
Location Portland, OR 97204
Other Location
Description Provide customer service to members of multiple benefit plans by analyzing the caller’s needs and by providing timely and accurate responses. Answers calls from policyholders, members, agents, providers, hospitals, pharmacists and others regarding benefits or other issues.
Required Skills 1. High school diploma or equivalent.
2. Practical knowledge of medical terminology desired.
3. Knowledge of diagnosis and procedure coding desired.
4. Claim processing experience or prior customer service experience or other related experience such as medical/dental office experience.
5. Excellent oral and written communication skills in English and Spanish. Ability to interact professionally, patiently, and courteously with customers over the phone and in person.
6. Good analytical, problem solving and decision making skills.
7. 10-key proficiency of 105 spm net on a computer numeric keypad.
8. Type a minimum of 25 wpm net on computer keyboard.
9. Ability to work well under pressure in a complex and rapidly changing environment.
10. Ability to come into work on time and on a daily basis.
11. Maintain confidentiality and project a professional business presence and appearance.